Payments

We accept online payments during checkout only.

You can pay with the following payment providers:

  • Stripe
    • Credit card
    • Giropay
    • iDEAL
    • Przelewy24
  • PayPal

We accept the following currencies for payment:

  • Euro
  • Polish zloty
  • United States dollar
  • Pound sterling

Duties and taxes

All shipments inside the EU will be taxed at the Polish VAT rate (23%) and will be delivered without any additional duties.

All shipments outside the European Union will be taxed with 0% VAT however may be subject to import charges (Duties, Customs tariffs, and VAT) which are set by the destination country. They are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise.

Your carrier will collect your import charges upon delivery to you.

We ship your package “Duties & Taxes Unpaid” (DDU), we will not be able to predict what your particular charges may be.

Our page uses geolocation base on your IP address to estimate your shipping destination and and show proper prices in the shop. The final price (VAT rate) will be available during check out when you enter the shipping address.

Order fulfilment

We have no inventory of ready made products. Every order is subject to individual production process.

Because of that the following procedure is applied:

  • just after you place successfully paid order, you will receive confirmation e-mails with an invoice attached,
  • within one business day you will received order update containing estimated shipment date
  • after actual shipment you will receive order notification with tracking link included
The maximum time of order fulfilment (from order to shipping) is 5 business days. 

Shipping

Poczta Polska

We use Poczta Polska as basic a shipping carrier.  We use “GLOBAL EXPRESS” and/or “Zagraniczna przesyłka polecona” services depending which of them is available for the particular destination country.

The shipping cost is:

  • Zagraniczna przesyłka polecona
    • 6 EUR (+VAT) for orders under 25 EUR 
    • Free of charge for orders above 25 EUR
  • GLOBAL EXPRESS
    • 12 EUR (+VAT) for orders under 25 EUR
    • 6 EUR (+VAT) for orders between 25 and 50 EUR
    • Free of charge for orders above 50 EUR

In practice, most of products (marked as “Free shipping worldwide!”) can be shipped free with at leas one shipping method. The final shipping fee can be seen during checkout.

Please notice, that due to instability in air communication with Israel Poczta Polska suspended shipping to this country.

We recommend to use “GLOBAL EXPRESS” when available since it has more reliable monitoring than “Zagraniczna przesyłka polecona”.

Delivery time strongly depends on the country and situation. Here are average delivery times for sample destination:

  • USA – 8 days
  • UK – 10 days
  • Finland – 9 days
  • Germany – 5 days
  • Australia – 31 days

If you want to now how much time delivery to your country will take, don’t hesitate to contact us for details at slav@visionvelo.eu. 

The maximum delivery times are:

  • 15 days for EU
  • 21 days for UK & USA
  • 45 days for other countries

FedEx & DHL

We use FedEx and DHL as an alternative shipping carriers for selected countries. The covered countries, available services and shipping rates/times are listed below.

USA, Canada, Reunion, Moldova

  • FedEx International Economy (approx. delivery time 5 working days)
    • 25 EUR (+VAT) for orders under 25 EUR 
    • 20 EUR (+VAT) for orders between 25 and 50 EUR
    • 15 EUR (+VAT) for orders between 50 and 100 EUR
    • Free of charge for orders above 100 EUR
  • FedEx International Priority (approx. delivery time 3 working days)
    • 30 EUR (+VAT) for orders under 25 EUR 
    • 25 EUR (+VAT) for orders between 25 and 50 EUR
    • 20 EUR (+VAT) for orders between 50 and 100 EUR
    • Free of charge for orders above 100 EUR

Israel

  • FedEx International Priority (approx. delivery time 3 working days)
    • 30 EUR (+VAT) for orders under 25 EUR 
    • 25 EUR (+VAT) for orders between 25 and 50 EUR
    • 20 EUR (+VAT) for orders between 50 and 100 EUR
    • Free of charge for orders above 100 EUR

Germany, Czech Republic, Slovakia

  • DHL Parcel Connect (approx. delivery time 3 working days)
    • 10 EUR (+VAT) for orders under 25 EUR
    • 5 EUR (+VAT) for orders between 25 and 50 EUR
    • Free of charge for orders above 50 EUR
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